You can return or exchange your order within 28 days.* Simply log in to your account using the email address used for your order; click here to start the process. Want to exchange an item? Please contact us directly we’re happy to help. Important:* The 28-day return period applies only to regular items. Sale items can be returned within 14 days.* The self-service option is available only during the first 14 days. After that, please contact us for assistance.

Your refund will be processed using the same payment method you used for your purchase. Please allow up to 14 days for processing. If you return all items from your order, the shipping costs will also be refunded.

Click here to go to the track & trace page.

You will receive a confirmation email as soon as your return has been processed at our warehouse. If you haven't received an email within 14 days, please contact us with your order number; our team will be happy to assist you.

Is an item missing from your order? First, check your shipping confirmation to see if any items were marked as unavailable. You will not be charged for cancelled items. Did you order products from external brands? These may be delivered in a separate package. Are items still missing that were not cancelled? Please contact us with your order details so we can assist you further.

Return the defective item, and we will process the refund via your original payment method. No charges apply for defective items.

We process orders quickly, so changes cannot be made after confirmation. This also applies to modifying the delivery address or shipping method. You have a short window of time to cancel your order after placing it. Log in to your account and go to ‘My purchases’ under ‘Online orders’. If the ‘Cancel order’ button is visible, you can use it to cancel your order. If the button is not visible, your order is already being processed and can no longer be cancelled.